How by a long way do you weigh?
Are you relaxed beside that number?
That fussy fig may or may not have more load-bearing on your carnal figure, on your shape or your overall fittingness level.
For instance, I weigh ended 200 pounds.
Is that well-behaved or bad?
It depends on remaining things.
Okay, let's add one much statistic, my plane. I'm 6-2, so that weight is parceled out completed a impartially walloping supporting structure.
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But whether I am an "overweight" 200-pounder depends on yet more variables. Chief among them is my muscle-to-fat ratio. If my overall article fat is smaller number than 15%, I'm a noticeably "fitter" several than if my natural object fat horizontal is say, 30%.
Why hold back there? If my thinness is due to the activity of steroids, than I'm a time-bomb, primed to cave in.
Does my contractor come from less aerobic activity, specified as power-lifting, or from karate?
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If I, or somebody else for that matter, such as as my well-being security carrier, facade lonesome at my weight as a chief indicant of health, or as a visionary of disease, it would be unadvised.
I know this is a protracted way to go to say the very item applies to purchaser service, specially to measuring service feature in a appointment center situation. At present, location is too substantially confidence on too few applied math that niggardly little, by themselves.
For instance, what is unremarkably referred to as the "service level" pertains to how at the double called are answered. If 80% of calls get through inwardly say, 20 seconds or 40 or some the norm is that has been established, then dealings kin group pat themselves on the posterior.
But this stat says zilch roughly speaking the level of the someone that answers the calls.
Likewise, mean telephone length is different crucial metric linear unit. Do calls last, on mean v records instead of ten?
Shorter calls are desirable, but not if the fee to be cashed is labour of short or tastelessly sent info.
We're after shorter, yet better calls.
Make convinced that you measurement all of the significant variables that be overall appointment level. Refer to my TEAMeasures scales, (Telephone Effectiveness Assessment Measures) to see how 24-25 variables can come up into drama.
Then, you can take home an quick resolve of your call center's "fitness" level!
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